These terms apply to all rentals that commence in the UK whether by phone or in person.
All rentals in the UK will be subject to the Terms and Conditions contained in the Rental Agreement which will be provided upon collection or delivery (if appropriate) of the vehicle.
All UK Terms are subject to change between online booking and the time of rental. Please note that online rental rates may vary from rates quoted by telephone or directly at the rental location.
Please note the individual locations own Internet Terms and Conditions will supersede our general Internet Terms and Conditions if different.
Village Van Hire Terms and Conditions March 2017.
2 Driving Licence and Driving History
2 Endorsement Rules
2 Customer Qualification & Exclusions
3 Vehicle images on the web site
3 Price Rates
3 Cancellation and No Show Policy
3 Standard Deposits
5 Rental Period
5 Insurance and Collision Damage Waiver
6 Significant Features Exclusions and Limitations
6 Delivery / Collection
7 One-Way Rentals within the UK
7 Travelling abroad
7 Lost Property
7 Traffic Violations, Damage Charges and Fines
7 Full Endorsement Rules
10 Customer Service
Ages The minimum age for vans is 25 years at the majority of locations. However some locations operate a minimum age policy of 25, please check with your renting location. The minimum age for non UK licence holders is 25. The maximum age for vans is 69. However, drivers aged up to 72 for vans and 75 for cars may be approved for van rental by the insurance company in some cases. A young drivers surcharge may apply where the driver is aged between 23- 25 years old. Higher excess rates and deposits may also apply.
The minimum age for vehicles over 2000cc is 25 dependent on the vehicle.
Renters above the age of 25 must have held a full and valid driving licence for a minimum of 1 year which must be in the renter’s current address. All UK licences will be subject to a web check. The drivers must supply a share code and give consent for a check to be made within 3 days of rental. No copies of licences will be accepted.
Drivers aged under 25 must have held their driving licence for a minimum of 2 years and it must be clean of any endorsement. Vehicles available may be restricted.
Renters who have had 2 accidents within the last 3 years or 1 accident where the payout was more than £5000 may need insurance approval.
Endorsement Rules Drivers 23 – 24 are acceptable only if they do not disclose more than one Minor Conviction within the last 5 years.
Drivers 25 – 69 are acceptable if, in the last 5 years, they have Minor Convictions which total 6 points or less.
Persons who have been convicted of any major conviction during the past 5 years or have any prosecution pending will not be able to rent. Renters with acceptable minor endorsements may be subject to a higher excess and deposit.
Customer Qualification & Exclusions
The following will NOT be covered by insurance:
Learner Drivers Persons who have not held a full UK licence for the required period. Persons who do not have the correct entitlement to drive the vehicle being hired. Use of the vehicle for carriage of passengers for hire or reward, racing, competitions, rallies or trials or hire for re-hire by the renter. Persons who have had a policy cancelled or proposal declined or a renewal refused by an insurer. Persons involved in the last 3 years in two or more accidents or one accident with costs exceeding £5000. Persons hiring vehicles paying with cash, unless a credit or debit card is used to guarantee a deposit or excess. Persons involved in any of the following occupations:- NON-UK ARMED FORCES, ENTERTAINERS, SPORTS PROFESSIONALS, STUDENTS (other than cars), HAWKING OR GENERAL DEALERS, SCRAP MERCHANTS/DISMANTLERS, PROFESSIONAL GAMBLERS, MODELLING and UNEMPLOYED PERSONS – check with your renting location for full details and to see if this applies to you. Additional Drivers With the prior consent of Village Van Hire, following all usual driving licence checks and noted on the Rental Agreement, the car or van may be driven by other persons as well as the main driver. All drivers must meet the standard Village Van Hire qualifications, shown above.
Vehicle images on the web site Vehicle images are examples only, specific makes and models cannot be guaranteed.
Price Rates Price Rates include insurance (subject to the damage liability of the vehicle), VAT, emergency breakdown cover & an allowance of approximately 200 miles per day, 1000 per week and 2000 per month(unless otherwise stated). Check with the site you are renting from for local allowances. N.B. The term “unlimited mileage” assumes a vehicle on a rental in excess of 28 days will incur no more than 2000 miles during this period. If your mileage is likely to exceed 2000 miles per month please contact the renting location for full details before placing your booking.
VAT All prices include VAT at the prevailing rate unless otherwise stated.
Cancellation and No Show Policy If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different as some sites will outsource vehicles and costs can increase in these cases
If you fail to pick up your van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee which will be charged to your credit or debit card to compensate us for having held the car or van for you without any rental transaction taking place.
Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.
Standard Deposits Cheques and pre paid cards are not accepted, payments must be made by a Credit or Debit card and must be in the Renters name. Payment methods accepted:- Credit & Debit Cards:- MasterCard Visa Visa Debit Credit & Debit Card
All rentals except 18t and above are subject to a standard minimum £250 deposit at the time of rental in addition to the appropriate rental charges. These funds may be Pre Authorised* or the full amount will be charged and refunded after the rental period.
18t and above have a minimum deposit of £500 and locations may not offer CDW to reduce the excess below £500 on these vehicles.
*Pre Authorised means that the amount is 'marked' against the card but not actually charged to it. The Authorisation therefore reduces the cardholder's available credit as against their approved limit. The amount does not appear on the customer's monthly statement.
On many rentals, the Deposit (which is either a proportion of the agreed Excess and anticipated rental charge or the Total of these amounts ) may be Pre-Authorised* at check out. At the end of the rental the invoice is calculated and any amounts owing will be charged as a sale. If the rental extends a further Authorisation may be taken for the next agreed period (up to a maximum of 28 days). In all other cases payment will be charged to the payment card along with the deposit at the beginning of the Rental.
Refunds All deposits will be refunded by the same Primary method of payment depending on the condition of the car or van when it is returned. Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account. In the event that you return the vehicle earlier than the date originally specified on the reservation made on line, no refund is guaranteed to be made.
If you wish to return the vehicle after the time originally specified, you must contact the location it was rented from to obtain agreement and ensure you are insured. You will be charged for every day or part-day you have the vehicle after the original agreed date and time at the rate specified on the rental agreement when you collect the vehicle.
Rental Period You will have the vehicle for the rental period shown in your Reservation Confirmation and subsequent Rental Agreement. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you will be breaking the conditions of the Rental Agreement. We will charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate specified on the rental agreement and late charges may apply.
Identification Identification required if UK Resident When collecting the vehicle, the Lead Driver and/or Payee must present:
A valid driving licence. If old (paper-only) style, official photo ID must also be presented. If the licence does not show your current home address (this includes licences issued in EU countries and where a driver resides in the UK), a valid passport or national identity card must be presented. A share code generated within 3 days of rental on www.gov.uk/view-driving-licence must be supplied at the time of rental as ALL UK licences will be checked on site before vehicles are rented.
2 additional forms of ID to confirm the licence holder and the home address. One ID must be the credit card/bank statement for the credit card/debit card being presented for the deposit and additional charges. The other should be a formal document (e.g. Work ID Card, Passport) ID’s must be dated within 12 weeks of date of hire
A credit or debit card in their own name. Additional drivers must present a valid driving licence (plus passport or national identity card if licence does not show current home address) Please contact the location prior to hiring if you have any questions regarding.
identification required Identification required if non UK Resident When collecting the vehicle, the Lead Driver must present: A valid driving licence from country of residence and a valid International Driving Permit issued from the country of origin -if not issued in Europe or if the licence is not in English. Passport (or national identity card if European citizen if this has been used to enter the UK) A credit card in their own name (please note non UK debit cards are not accepted) Travel documentation confirming dates of arrival and departure to/from the UK Additional drivers must also present a valid driving licence from their country of residence and a valid International Driving Permit issued from the country of origin –( if not issued in Europe or if the licence is not in English).
Insurance and Collision Damage Waiver Insurance is included in the cost of the hire subject to an Excess agreed onsite at the time of rental. Collision Damage Waiver offers the hirer peace of mind in the event of loss or damage to the hire vehicle by reducing the hirer’s Excess liability. E.g. the standard excess may be £500 and payment of a daily charge (CDW) may reduce the excess to £250.
Collision Damage Waiver (CDW) is not usually included in the cost of the hire, but can be purchased to reduce the hirer’s excess to a minimum - usually no lower than £150, depending on the location. Collision Damage Waiver may not be available on all vehicle types and may be withdrawn at any time (for example, due to extreme weather conditions) and at the discretion of the renting location.
The insurance policy satisfies the requirements of the relevant law applicable in Great Britain and Northern Ireland to insure against liabilities for death, bodily injury and property damage caused by, or arising out of, the use of a vehicle on the road in Great Britain or throughout the member states of the European Union.
Delivery / Collection If delivery has been agreed in advance: Payment for the full cost of the hire must be made at time of reservation. The vehicle will leave the nearest Rental location with a level of fuel. The customer is responsible for leaving the vehicle with the same level of fuel on collection Free Delivery and Collection is subject to vehicle and driver availability and cannot be used in conjunction with any other promotion. The rental is subject to the normal rental agreement terms. Village Van Hire reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice Village Van Hire retain the right not to deliver a vehicle if you fail to comply with any of these Terms and Conditions.
Fuel All vehicles are supplied with an agreed level of fuel at start of rental. Renters must return the vehicle with the same level of fuel on return. If the vehicle is not returned with the same amount of fuel, Village Van Hire will re-fuel the car for you, however costs are likely to be higher than local fuel pump rates and an admin fee may also apply.
Lost Property Any property placed in the car or van is at your own risk and Village Van Hire takes no responsibility for it. You must check you have not left any personal property in the car or van before you return it back to Village Van Hire. Any unclaimed property will be disposed of 3 months after the end of the rental period.
Traffic Violations, Damage Charges and Fines You are liable for the payment of all Congestion Charges and Traffic Violation Fines along with any fines or subsequent charges incurred during the period of your rental. Notification of these will be telephoned or emailed to you, along with a receipt for payments which will be taken by your nominated payment card. An administration fee may be applied.
Make sure you check the rules for wherever you are driving and parking. There are some cities in the UK, for example London and Durham, which charge congestion fees for driving in and through them.
Full Endorsement Rules Drivers 23 – 24 are acceptable only if they do not disclose more than one Minor Conviction (see Major and Minor Convictions below) within the last 5 years. Drivers 25 – 69 are acceptable if, in the last 5 years, they have Minor Convictions (see Major and Minor Convictions below) which total 6 points or less. Acceptable with additional £250 Excess Speeding Disqualifications up to 6 months (within last 5 years) Minor Convictions which total 7 to 9 points (within last 5 years.
Disclaimer These terms and conditions are to ensure that all is compliant and they in no way intend to discriminate against any persons. They serve only to promote safe vehicle use, driving and public safety. Customers will be required to sign a rental agreement.
All of our vehicles are maintained and serviced in house allowing us to ensure our vehicles are well cared for and regularly checked giving you peace of mind when renting.